Self Service Customer Portal
Enquiry and Orders
Statement of Accounts
Process Control and Transparency
Personalized Services
Traditional CRM helped companies organize customer information by bringing sales, marketing, and customer support together into a single repository. An extension of CRM is experience management which targeted customer interfaces and actions under the assumption that a more satisfied customer would net a corporate benefit. Not being balanced with customer service costs, benefits may or may not have been realized.
nuCEM advances beyond CRM by creating a centralized customer engagement repository and defining customer and supplier engagement workflows, then automating the process. When integrated with a back office financial system, nuCEM’s repository can include financial data. Nucore’s nuCEM is a powerful new management tool specifically designed for the travel service industry. nuCEM decreases costs per engagement while increasing revenues, profitability, and customer satisfaction.
