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Almosafer.com - The Hotel B2B Platform

powered by TRAACS to manage their growth.

Overview

  • Company: Almosafer.com (Hotel B2B unit of Al-Tayyar Travels KSA)
    Industry: Travel
    Location: KSA
  • Problem: Improve Customer Experience and Supplier Management.
  • Solution: End-to-End integration with OTA platform and TRAACS with automated billing and reconciliation ensuring operational excellence.

Established in 2012, Almosafer is a Saudi-based online travel platform, a business unit of Al Tayyar Travel Group that offers a convenient booking experience for more than 1 million hotels around the world.

Project

TRAACS-ERP for Mid – Back office system for Almosafer.com

Implemented a complete Back Office system with online integration with their Hotel B2B platform since 2015.

Objectives pursued

  • Instant integration with B2B platform and back office system
  • Reduce manual efforts in customer billing and improved operational efficiency
  • Improved Customer Experience by providing timely and accurate Statement of Accounts
  • Simplified Supplier reconciliation
  • Smooth Supplier commission reconciliation

Approach

A Web version of TRAACS ERP was implemented for managing their entire back office and financial accounting activities. The customer needs were mapped to TRAACS ERP functionalities. The hotel voucher capturing was implemented using the API’s provided by the B2B platform.

The integration module will fetch any new hotel vouchers issued in the portal to retrieve and populate to TRAACS-ERP after required validations and controls.

Once the vouchers are captured in TRAACS-ERP, automatic invoicing happens inside TRAACS and if configured  with proper email credentials for the respective customer, the invoice copy will be emailed to customer instantly.

Output and benefits

  • Increased Operational performance timely billing and collection
  • Improved cash flow and financial control
  • 40 % of savings in manpower
  • Supplier reconciliation with zero error keeping a hassle-free Supplier relationship

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