CRM helped companies organize customer information by bringing sales, marketing, and customer support together into a single repository. An extension of CRM is experience management which targeted customer interfaces and actions under the assumption that a more satisfied customer would net a corporate benefit. Not being balanced with customer service costs, those benefits may or may not have been realized.
Sign up NownuCEM establishes a data-driven front office that benefits your agency and your customers. Automated workflows are more consistent and accurate while considerably less labor intensive. inquiries can be assigned and managed by type as well as financial value. Automated reminders, alerts, and escalated incidents ensure staff attention to achieve 100% SLA performance, nuCEM’s centralized customer engagement database enable fully informed decisions to be made without delays caused by manually searching for data, The result is a more satisfied customer base and an improved financial performance.
Sign up NowWhen introduced, CRM enabled accelerated growth in many industries, including travel. However, to optimize the customer facing operations an industry specific engagement process using industry specific information is inescapable and therefore an absolute necessity.
Combining nuCEM with Nucore’s Agency Management Platform enhances benefits. nuCEM is “TRAACS Ready” and can be integrated at any time with TRAACS…
